Policy
Privacy Policy
How Feng Shui Five Elements Energy collects, uses, and protects customer information.
Last updated: 2026-06-27
Information We Collect
We collect information that customers provide during browsing, checkout, account communication, support requests, newsletter signup, and order tracking. This may include name, email address, phone number, billing address, shipping address, order details, payment status, and tracking information.
Payment card details are handled by payment providers such as Stripe and are not stored directly by this storefront.
How We Use Information
We use customer information to process orders, accept payments, arrange China-origin international shipment, provide tracking updates, respond to support requests, prevent fraud, improve site performance, and send marketing communications when permitted.
We may use aggregated or de-identified data to understand product demand, content performance, and checkout reliability.
Sharing With Service Providers
We share only the information needed with service providers that help operate the store, including payment processors, ecommerce backend providers, logistics carriers, tracking platforms, email tools, analytics providers, hosting providers, and fraud prevention tools.
Logistics partners may receive recipient address, phone number, tracking number, carrier, customs-related parcel information, and delivery status so international shipment can be processed.
Cookies And Analytics
The site may use cookies and similar technologies to keep the cart working, remember preferences, measure traffic, understand product interest, and improve checkout. Browser settings can usually block or remove cookies, but some store functions may not work correctly without them.
Customer Choices
Customers may contact support to request access, correction, or deletion of personal information where legally available. Some order, payment, fraud prevention, tax, and logistics records may need to be retained for legal or operational reasons.
Marketing emails can be unsubscribed from using the link in the message or by contacting support.
Contact
Questions about privacy can be sent through the Contact page. Please include the order email if the request concerns an existing purchase.